Contact

Email is the only way to reach The Boot Yard: our contact email (being set up; it will appear on this page shortly). There is no phone line, no contact form and no chat. Messages are read by The Boot Yard editors, the team that maintains the boot catalogue, the finder and the guides.

The fastest messages to act on are the ones that include a link to the maker’s own page. Almost everything on this site is copied from a maker’s product page or size chart, so a link lets us check the claim in a minute instead of hunting for it.

Quick guide: what to send for each kind of message

• Wrong rating line or spec: the boot, the page where you saw it, what we show, what you believe is right, and the maker’s page that shows it.
• Missing boot: brand, model, style number if you have it, and a link to the maker’s page that publishes its ASTM F2413 rating line.
• Size converter problem: the two brands, the size you entered, the result you got, and a link to the maker’s current size chart.
• Broken link or odd price: the page, the boot, and where the link took you.
• Finder, decoder or compare bug: what you selected, what you expected, what happened, and your device and browser.

“The rating line you show doesn’t match the boot”

This is the report we most want. A boot’s rating line can change when a maker revises a model, adds a puncture-resistant plate, or releases an EH version under a similar name. Sometimes two versions of one boot share a product page and only the style number tells them apart. If the codes we list differ from the maker’s page, or from the label inside a boot you own, please tell us.

A photo of the label inside your own boot is welcome as a pointer, and if it disagrees with the maker’s page we will look into it. What we publish, though, is the maker’s published rating line, because that is the source we can link to and that any reader can check. If the maker’s page itself is wrong, the right fix is usually for the maker to correct it, and we will say on our page that the two disagree.

“You’re missing a boot”

The catalogue holds about 60 safety-toe boots and shoes and will never hold every model on sale. We add a boot when its maker publishes enough to list it properly: at minimum the rating line, the toe material and the basic specs. A boot sold only through a retailer listing, with no maker page stating its rating, is hard for us to add, because we cannot show you where the rating came from. We will tell you if that is why a boot is not listed.

“My size came out wrong”

The size converter works from the foot-length charts makers publish, nothing else. It looks up your size on your brand’s chart, takes that foot length, and finds the nearest length on each other brand’s chart. When the nearest match is more than about a sixth of an inch away, the result is flagged. If a result looks off, the most common causes are a maker that has changed its chart since we read it, or a chart that differs between a brand’s men’s and women’s lines. Send us the brand pair and a link to the chart, and we will re-read it.

We cannot tell you which size will fit your feet. Width, sock thickness, insoles and the shape of a particular last all matter, and the charts do not cover them.

Links, prices and stock

Buy links go to Amazon or to the maker’s site. Prices on Amazon refresh daily from Amazon’s own API and are shown with an “as of” date. They apply to the linked size and colour, and safety boots often cost different amounts in different sizes, so the price you see for your size may differ. A link that lands on the wrong boot, a dead page, or a listing that has been unavailable for a long time is worth reporting.

Problems with the tools

If the finder returns no boots for hazards that you think should match, check first whether every code it lists is actually needed; the finder only shows boots whose published rating line includes all of them. If it still looks wrong, or a compare link opens the wrong boots, or the label decoder misreads a code, tell us step by step what you did. Paste compare links in full. We cannot see your shortlist: it is saved only in your own browser, so if it vanished, cleared site data or a private window is the usual reason.

Brands and press

Brands are welcome to point us to new models, revised rating lines or updated size charts. Please know how the site works before you write. We do not sell placements or rankings, we do not accept boots in exchange for coverage, and we do not wear-test, so a sample would not change what we publish. The most useful thing a brand can do is publish the full rating line and a foot-length size chart on its own site. Journalists and researchers can use the same address for questions about our data or methods.

What we can’t help with

We cannot help with an order, a delivery, a return or a warranty claim. The Boot Yard sells nothing and keeps no record of purchases.

• Orders placed on Amazon: use Amazon’s customer service from your order history.
• Orders placed on a brand’s website: contact that brand’s support team.
• A toe cap, sole or waterproof lining that failed: the maker’s warranty terms apply, wherever you bought the boot.

We also cannot tell you whether a boot meets your employer’s requirements. Your employer’s safety program and hazard assessment decide that, and your safety officer or supervisor is the person to ask. We are glad to explain what a code on a label means; the safety-toe boot guide covers each one.

Your email address

We use what you send only to reply and to fix what you reported. Your address is not added to any list and is not passed to brands or anyone else. The privacy policy has the details, and the editorial process and about pages may answer your question before you write.